As the official mirror and representative of the Melbet platform in Pakistan, including its mobile app, we prioritize the protection of your personal information and privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data when you access our services through the Melbet apk or website. By using our platform, you consent to the practices described herein. We operate in compliance with international data protection standards and local Pakistani regulations where applicable, ensuring transparency and security for all users.
You can read more about us in the “About Us” section.
1. Information We Collect
We gather various types of information to enhance your betting experience and provide personalized services. This includes:
- Personal Data: When you register or use the Melbet app in Pakistan, we collect details such as your name, email address, phone number, date of birth, and residential address to verify your identity and comply with age restrictions (must be 18+).
- Financial Data: For deposits and withdrawals, we process payment information like bank details, e-wallet accounts (e.g., JazzCash, EasyPaisa), or cryptocurrency wallets, but we do not store sensitive card details—these are handled by secure payment gateways.
- Usage Data: We track your interactions with the app, including bets placed, games played, IP address, device type (Android/iOS), browser version, and location data to improve functionality and prevent fraud.
- Technical Data: Cookies, log files, and analytics tools collect data on app performance, session duration, and preferences to optimize user experience.
We only collect data necessary for providing services and may obtain additional information from third-party verification services for KYC purposes in Pakistan.
2. How We Use Your Information
Your data enables us to deliver a seamless betting experience on the Melbet app. Key uses include:
- Account Management: To create and maintain your account, process transactions, and send notifications about bonuses, promotions, or account updates tailored for Pakistani users (e.g., PSL events).
- Service Improvement: Analyzing usage patterns to enhance app features, such as live streaming, cash-out options, and localized content in Urdu or English.
- Marketing and Personalization: With your consent, we send personalized offers, newsletters, or ads via email/SMS. You can opt-out anytime.
- Compliance and Security: To verify identity, prevent money laundering, and ensure responsible gaming, in line with Curacao licensing and Pakistani guidelines.
- Customer Support: To respond to queries via chat, email, or phone, resolving issues promptly for users in Pakistan.
We do not sell your data to third parties and use it solely for legitimate business purposes.
3. Sharing Your Information
We share data only when necessary and with trusted entities:
- Service Providers: With partners for payment processing (e.g., local banks in Pakistan), analytics, or technical support, all bound by confidentiality agreements.
- Legal Requirements: If required by law, such as for regulatory audits or anti-fraud measures in Pakistan.
- Affiliates: Within the Melbet group for operational efficiency, ensuring data stays protected.
- Business Transfers: In case of mergers or acquisitions, your data may be transferred but with continued privacy safeguards.
We never share data with unauthorized parties and employ strict controls for cross-border transfers.
4. Cookies and Tracking Technologies
The Melbet app uses cookies to remember preferences, track sessions, and gather analytics. These include:
- Essential Cookies: For core functionality like login and bet placement.
- Performance Cookies: To monitor app speed and user behavior.
- Marketing Cookies: For targeted ads based on your interests in Pakistan.
You can manage cookies via app settings or device browser. Disabling them may limit features, but essential ones remain active.
5. Data Security
We implement robust measures to protect your information:
- Encryption: All data transmissions use SSL/TLS protocols.
- Access Controls: Limited to authorized personnel with strict authentication.
- Regular Audits: Independent reviews to detect vulnerabilities.
- Firewall and Anti-Malware: To prevent unauthorized access.
While we strive for maximum security, no system is infallible—users should use strong passwords and enable 2FA.
6. Your Rights and Choices
As a user in Pakistan, you have rights over your data:
- Access and Correction: Request a copy or update your information.
- Deletion: Ask to erase data, subject to legal obligations.
- Opt-Out: From marketing communications or data processing.
- Complaints: Contact us or relevant authorities if issues arise.
To exercise rights, email [email protected] or use app settings.
7. Data Retention
We retain data as long as needed for services, legal compliance, or dispute resolution—typically up to 5 years after account closure. Inactive accounts may have data anonymized or deleted.
8. Children's Privacy
Our services are for adults 18+ only. We do not knowingly collect data from minors; if discovered, it is deleted immediately.
9. Changes to This Policy
We may update this policy periodically. Changes will be posted on the app/site with the effective date. Continued use implies acceptance.